Introduction
IndiGo is built for people with things to do, places to be, people to see – who
don’t want to waste time, money or energy in the process. By minimizing the
cost, time and tension of air travel, IndiGo opens up a country full of opportunities.
With IndiGo, you’ve got a billion reasons to fly!
IndiGo incorporates the best hardware, software, interface design & personnel
from around the world. The IndiGo team uses all of these resources to design
processes and rules that are safe and simple, that make sense, and that cut waste
and hassles, which in turn ensure a uniquely smooth, seamless, precise, gimmick-free
customer experience at fares that are always affordable.
IndiGo focuses on doing one thing, and doing it well. That’s why we have:
- One type of airplane – brand-new Airbus A320s
- One type of fare – low
- One type of customer service - professional
- One type of route - serving destinations within India
- One way to deal with delays, reschedule and cancellations – honestly
We believe that we can offer the lowest fares by staying focused, which keeps our
costs down without cutting corners or compromising on things that matter.
Please note that personal data given to IndiGo is for the purpose of making a booking
for carriage and for obtaining ancillary services that IndiGo may offer from time
to time. For these purposes, the Customer authorizes IndiGo to retain such
data and to transmit such data to its own offices or third parties involved in the
provision of such services.
The term “Flight Segment” as used herein means a single take-off and landing; for
example, Delhi – Guwahati on IndiGo Flight 101. The term “Sector” as used
herein means one or more consecutive Flight Segments having the same flight number;
for example, Delhi-Guwahati-Imphal on IndiGo Flight 101.
Our Aircraft
Our aircraft are brand-new Airbus A320-200s, with a single-class configuration consisting
of 180 passenger seats.
Making a Reservation and Payment for Travel
IndiGo delivers a hassle-free experience when booking flights, with new and revolutionary
ways to book that suit your lifestyle and your needs.
IndiGo is a “ticket-less” airline. An itinerary does not constitute a contract of
carriage. The booking in IndiGo’s database (the “Booking”) is the primary record
of carriage and in the event of any differences between the itinerary and the booking
in Indigo’s database, the database booking will be the reference point and shall
prevail.
Your booking becomes confirmed (i.e., it becomes a “Confirmed Booking”) when IndiGo
or its authorized agent receives your payment and issues you a valid confirmation
number (called a “Confirmation Number” or “PNR Number”). Please take note
of this Confirmation Number, as it may be required for future reference.
IndiGo bookings and payments can be made at the following points of sale:
- On the IndiGo website: goindigo.in
- Using a GPRS-capable phone or PDA:
http://mobile.goindigo.in
- By contacting 24/7 IndiGo Call Centre: (0) 99 10 38 38 38 or Toll free 1 800 180
38 38.
- IndiGo Airport Counters
- Participating Travel Agencies
- IndiGo Shops
- Reliance World retail outlets
Customers using our website and/or travelling with IndiGo agree to our Conditions
of Carriage that are available on our website or on request at the airport.
IndiGo accepts MasterCard, American Express and VISA at IndiGo Call Centre, goindigo.in, and
http://mobile.goindigo.in. Currently IndiGo is unable to accept international
credit cards.
Cash and credit cards are also accepted at IndiGo Airport Counters, participating
Travel Agencies, IndiGo Shops and Reliance World retail outlets.
Important Information: In addition to valid photo identification customers may be
required to present the credit card or a photo copy of credit card used to pay for
their booking, at check in.
IndiGo does not accept personal cheques.
We recommend that you check your itinerary for accuracy, and verify your itinerary
24 to 12 hours before the scheduled departure of the flight on our website, goindigo.in.
IndiGo does not permit any open dated bookings.
Fare Rules
All our bookings have the same rules and conditions for ease of understanding.
Once purchased, our bookings are not refundable; but if your travel plans change,
you can use your booking as a credit for future travel.
Fares booked through goindigo.in
or http://mobile.goIndiGo.in
(for our Customers who have GPRS capability in their phones or PDA’s) are bound
by the same terms and conditions of all IndiGo bookings.
IndiGo offers all its fares on a one-way basis for ease of purchase.
All IndiGo fares are quoted in Indian Rupees (Rs, or INR).
IndiGo fares apply only for carriage from the airport at the point of origin to
the airport at the point of destination. Fares do not include ground transport service
between airports and between airports and town terminals.
Please note that certain fares may have conditions which limit or exclude your right
to change or cancel bookings.
Fares and schedules are subject to change without notice. IndiGo’s schedule
is also subject to regulatory authority approvals.
Once purchased, your fare will not change; provided, however, that if you request
a subsequent change in the booking or routing, revised fares may be applicable.
IndiGo offers a hold and pay facility for Customers who do not have credit cards.
Customers can contact IndiGo Call Centre, or use our GRPS mobile device booking
site, http://mobile.goindigo.in,
to make a booking and hold it for 24 hours. During the hold period, Customers
need to confirm the booking by paying in cash at one of our “hold and pay” agents,
which include IndiGo Shops and IndiGo Airport counters. Please note that hold
bookings cannot be made for travel that starts within 48 hours. IndiGo Shops will
collect Rs200 fulfilment fee for this facility. Other travel partners will collect
5% of the base fare + Fuel Surcharge as transaction fee .
An IndiGo booking is valid from the date the booking was made until the last commencement
date of travel thereon. Unused bookings, or portions thereof, are non-refundable
and will expire unless used or changed in accordance with IndiGo’s rules and regulations.
A person shall not be entitled to be carried on an IndiGo flight unless that person
presents an itinerary valid and duly issued in accordance with IndiGo's Regulations.
IndiGo bookings are not transferable.
If someone other than the Customer entitled to be carried attempts to travel, or
to obtain a refund in connection therewith, IndiGo shall not be liable to the Customer
so entitled if in good faith it provides carriage or makes a refund to the said
person.
The booking itinerary issued by the company shall be subject to rules of cancellation
made by the Company which, may be seen at our website,
goindigo.in, or at Airport Counters on request.
Special Rules and Charges for Certain Customers, Pets and Baggage
IndiGo offers everyday low fares, and therefore does not offer special fares for
families, children, senior citizens, foreign nationals and armed forces.
IndiGo offers special services for Unaccompanied Minors, Infants and Wheelchair
Customers. Such
Customers are required to mention the requirement of these services at the time
of making the booking. IndiGo reserves the right to deny these services to Customers
if not requested in advance.
For safety reasons, infants under the age of 2 years (“Infants”), as of the last
date of travel, cannot travel in their own seat and must be seated in an adult's
lap. Infants not occupying a seat are subject to a fee or Rs. 275 per Sector
which is non refundable/non changeable plus the government PSF tax of Rs. 225 per
Sector (or as may be applicable at the time of booking). A maximum of one
Infant is allowed per adult. No baby/car seats or push chairs are allowed in the
aircraft cabin. No extra seats may be booked for Infants, and Infants do not
qualify for a free Baggage allowance. Proof of age is required, so please
have the Infant's valid photo-ID available for inspection.
The use of wheelchairs is limited to 4 Customers per flight. There is no charge
for this service.
Children under the age of 5 must be accompanied by an adult companion at all times.
Children between the ages of 5 and 11 must be accompanied by companion aged 16 years
or more, unless they are identified as an “Unaccompanied Minor” and the relevant
documentation is supplied.
Unaccompanied Minors, aged 5-11, will be accepted for travel under the following
conditions, and a fee of Rs. 1000 per Sector. A parent or guardian is required
to complete a signed indemnity form at the point of check-in at each departure airport
prior to travel, which must include the name and contact numbers for a parent or
guardian who will meet the Unaccompanied Minor at the point of arrival. Valid
photo ID for both the Unaccompanied Minor and the parent or guardian is required
at the point of check-in. The parent or guardian must remain at the airport
until the flight has departed.
IndiGo does not permit the carriage of pets or animals on its aircraft. Guide dogs
for blind Customers are exempt from this rule and should be reserved via IndiGo
Call Centre.
Checked Baggage in excess of 20 kg is subject to a fee of Rs. 70 per kg per Sector,
to be paid to IndiGo at check-in.
Sports/Skiing equipment, golf bags, large musical instruments, and other such odd-sized
items submitted as Checked Baggage will be subject to a fee of Rs. 500 per piece
of equipment, per Sector.
Taxes and Surcharges
IndiGo fares do not include applicable government taxes and surcharges.
Applicable taxes and surcharges are added to the base fare.
Currently taxes and surcharges include a Transaction Surcharge of Rs. 100 , a Fuel
Surcharge of Rs. 900 and a Congestion Surcharge of Rs. 150 per Sector.
Additionally, IndiGo is required to apply the Government tax of Rs. 225 per Sector.
Various additional surcharges, e.g., for items or travel partner processing fees,
may be assessed per Sector or per itinerary in addition to IndiGo’s published fare.
Taxes and surcharges may be added, modified, or removed from time to time.
Participating travel partners will collect a transaction fee equal to 5% of the
base fare + fuel surcharge for making an IndiGo booking. These charges are
paid directly to the participating travel partner to cover their expenses.
IndiGo offers Customers the ability to make a booking and/or to pay for a booking
through any IndiGo Shop or Reliance World retail outlet. A surcharge of 5%
will apply for this service.
Once a booking is made, fares, surcharges and taxes paid are non-refundable.
Making Changes After Purchase
IndiGo bookings are not transferable. If someone other than the Customer entitled
to be carried thereunder attempts to travel, or to obtain a refund in connection
therewith, IndiGo shall not be liable to the Customer so entitled if in good faith
it provides carriage or makes a refund to the said person.
Changes to your name, your origin of travel, and/or your destination of travel are
not permitted.
Changes to the date or time can be made to your booking no later than 2 hours before
the scheduled departure time. You can make changes by contacting IndiGo Call
Centre, at IndiGo Airport Counters, on the IndiGo website, or through the IndiGo
Shop, Reliance World retail outlet, or participating Travel Agents who made the
original booking. Changes will result in a fee of Rs. 600 per Sector, plus
any difference in the fare between the original fare paid and the fare for the revised
booking.
All taxes and surcharges are carried across to the new booking. Depending
on the changes requested, additional surcharges or taxes may apply.
If the difference in fare, less applicable fees, results in a credit to you, then
you shall receive a credit for travel on IndiGo that will remain valid for twelve
(12) months from the date of issue.
In the event we provide you a refund (for example, due to a cancelled flight), the
form of refund will match the form of original payment.
- If the booking was paid for in cash, we will refund in cash, or if the booking was
paid for by credit card, we will issue a refund to the credit card.
- The refund of a booking issued by a participating Travel Agent, IndiGo Shop, or
Reliance World retail outlet can be only done by the party that made the original
booking.
- Alternatively, you may request a credit to be used for a future IndiGo flight.
Note: Only Customers holding valid IndiGo itinerary are allowed to collect refunds.
It is mandatory to show an original photo identity card and to have evidence of
the booking to collect any refund.
Checked and Cabin Baggage Rules
IndiGo allows Customers to check-in free of charge up to 20 kg of checked baggage
(“Checked Baggage”) per paying Customer. Checked Baggage in excess of 20 kg
is subject to a fee of Rs. 70 per kg per Sector, to be paid to IndiGo. Indigo reserves
the right to refuse carriage of any item that does not comply with the Regulations.
Infants do not receive any luggage allowance.
Hand Baggage is accepted in the cabin (“Cabin Baggage”) subject to the availability
of space in the overhead bin. IndiGo provides you the ability to leave your
Cabin Baggage at the side of the aircraft prior to departure, and to reclaim it
at the side of the aircraft after arrival. In the event space in the cabin
is limited, IndiGo may require transfer of your Cabin Baggage to the baggage compartment
of the aircraft prior to take-off. In such cases, your Cabin Baggage will
be specially tagged and returned upon arrival, either at the side of the aircraft
or from the conveyor belts where Checked Baggage is normally received.
The contents of Cabin Baggage and Checked Baggage (collectively, “Baggage”) must
comply with IndiGo’s security guidelines about permissible objects. Customers are
requested to log on to IndiGo’s website,
goindigo.in for further details.
The following articles are prohibited from carriage in the Baggage due to safety
reasons:
-
Compressed gasses: deeply refrigerated, flammable non-flammable and poisonous) such
as butane oxygen, liquid nitrogen, aqualung cylinders and compressed gas cylinders.
-
Corrosives such as acids, alkalis, mercury and wet cell batteries and apparatus
containing mercury.
-
Explosives, munitions, fireworks and flares, ammunition including blank cartridges
handguns, fire works, pistol caps.
-
Flammable liquids and solids such as lighter refills, lighter fuel, matches, paints,
thinners, fire-lighters, lighters that need inverting before ignition, matches (these
may be carried on the person), radio active material, briefcases and attaché case
with installed alarm devices.
-
Oxidizing materials such as bleaching powder and peroxides.
-
Poisons and infectious substances such as insecticides, weed-killers and live virus
materials.
-
Other dangerous articles such as magnetized materials, offensive or irritating materials.
You may carry a maximum of one piece of Cabin Baggage, as defined by Bureau Of Civil
Aviation Security (“BCAS”) guidelines with an additional restriction of maximum
weight not exceeding 8.0 kg and not exceeding length 55cm + width 35cm + height
25cm = total 115 cm in size.
Passengers will be permitted to carry one clear transparent resealable litre sized
plastic bag containing small quantities of liquid items/gels/pastes r items of a
similar consistency required for the duration of the journey. The contents will
be subject to screening and security checks.
Liquids/gels/aerosols include but are not limited to beverages, shampoos, suntan
lotions, creams, toothpastes, hair gels, hair sprays and items of a similar consistency.
Due to airport security regulations, no Cabin Baggage is allowed on any flights
from Jammu and Srinagar airports.
A Customer requiring a fully collapsible wheelchair and/or a pair of crutches and/or
braces or other prosthetic device may board such items as Cabin Baggage, provided
that the Customer is dependent upon them.
For safety reasons, and subject to applicable laws, carriage of dry cell batteries,
knives, scissors, sharp instruments, tools, fire arms, ammunition, their toy replicas
and explosives etc., are prohibited for carriage in Cabin Baggage.
The following restricted items may be carried in Cabin Baggage:
The contents of Baggage must comply with IndiGo’s security guidelines about permissible
objects. Customers are requested to log on to IndiGo’s website
goindigo.in or check with an IndiGo airport representative for further details.
IndiGo recommends that all medication, valuables and precious items (cameras, jewelry,
money, electronics, etc.) and items which are fragile or perishable should be carried
in Cabin Baggage and not in Checked Baggage. IndiGo shall not accept any responsibility
for these items.
If you wish to carry an oversized item on board, which will fit safely in a seat,
you must purchase an additional seat on that flight, subject to availability and
applicable fares. IndiGo reserves the right to refuse to carry any large pieces
which we feel may present a safety risk.
IndiGo assumes no liability for wear and tear to luggage (scratches, torn zippers,
straps, wheels, handles, scuffs, dents soiling or manufacturer defects), or for
unsuitably packed, perishable, damaged or fragile baggage, or for water damage to
non-waterproof baggage.
Receipt without complaint of baggage on the termination of the journey shall be
prima facie evidence that the baggage has been delivered correctly and in good condition.A
customer who leaves the baggage delivery area without reporting a bag as missing
to an IndiGo representative will be deemed to have received his/her bag.
IndiGo will make every effort to ensure that your Checked Baggage arrives with you.
IndiGo is not liable for any loss or damage occasioned by delay in the carriage
by air of Customer or baggage.
IndiGo’s liability for loss, delay or damage to Baggage is limited to Rs. 200 per
kg with a maximum of Rs. 3,000 only; however, Indigo assumes no liability for fragile
or perishable articles.
Checking In For A Flight
A person shall not be entitled to be carried on an IndiGo flight unless that person
presents a itinerary valid and duly issued in accordance with IndiGo's Regulations.
Customer check in at the airport begins 2 hours and closes 30 minutes prior to the
scheduled departure.
Customer check in at goindigo.in
begins 48 hours and closes 2 hours prior to the scheduled departure.
Please note that Customers are requested to report 2 hours prior to departure time
at Srinagar and Jammu airports for check-in due to extra security measures.
In order to maintain schedules, the boarding gate will be closed 15 minutes before
departure time.
IndiGo will deny the boarding of, and cancel the booking of, a Customer who does
not meet the boarding deadlines, without refund or compensation.
Failure to show up for an IndiGo flight at least 30 minutes prior to the scheduled
departure will result in the booking being forfeited.
All Customers, including children and Infants, must present valid identification
at check in. It is your responsibility to ensure you have the appropriate travel
documents at all times.
Important Information: In addition to valid photo identification customers may be
required to present the credit card or a photo copy of credit card used to pay for
their booking, at check in.
The following are considered to be valid photo identification documents:
-
Valid Passport
-
Valid Driving License
-
Election Photo Identification Card
-
PAN card issued by the Income Tax department
-
Photo identity card issued by the employer, being government and reputed private
sector organizations
-
Children traveling on IndiGo should carry their school identification cards or any
other photo identification proof along with them.
-
Valid birth certificates of infants need to be produced at the time of check-in
for age proof.
Customers who cannot provide sufficient identification will be denied boarding.
IndiGo offers assigned seating at our Airport check-in counters. You can also
request seating when making a booking through IndiGo Call Centre. Seats with
extra leg-room are available for an additional fee of Rs. 100 per Sector.
IndiGo does not connect baggage to other airlines or from one IndiGo aircraft to
another at intermediate stopping points. Customers deplaning from one IndiGo
aircraft and boarding another IndiGo aircraft, or switching to another airline,
must collect their Checked Baggage and report to the check-in counter at least 30
minutes before departure of their onward flight. Customers must ensure that
there is enough time gap (we recommend a minimum of 1.5 hours) between two flights
if making a booking involving a change of aircrafts or carriers at an intermediate
airport stop.
If at any stage it is found that the aircraft, with the booked load of Customers,
will be over loaded, IndiGo reserves the right to decide which Customers or baggage
shall be off-loaded and such decision shall be final and binding.
IndiGo reserves the right to deny boarding to Customers who it considers to be medically
unfit to travel and who do not have appropriate medical certification.
IndiGo reserves the right to refuse travel to any Customer that is believed to be
under the influence of alcohol or drugs or where IndiGo believes it is necessary
for the safety and comfort of other Customers or for the protection of property.
IndiGo also reserves the right to refuse to carry any Customer whom it considers
unfit to travel or who, in the opinion may constitute a risk to the aircraft or
to the other Customer and the IndiGo crew members.
Security Screening
As required by applicable law, all Customers will be subjected to a security screening
prior to boarding the aircraft.
Printed travel itineraries will be checked at the time of entering the terminal
building. Checked Baggage will be screened through an X-ray machine before check-in.
Random physical checks are also carried out for Checked Baggage in addition to X-ray
screening.
As per Government of India security regulations, Customers will be required to undergo
personal frisking & their Cabin Baggage X-rayed before entering the pre-boarding
sterile area.
Checked Baggage reconciliation is carried out through an internal matching system.
Wherever it is not possible to have the baggage reconciliation, the physical identification
of the Checked Baggage by the Customers will be carried out. Unidentified
Baggage will not be loaded into the aircraft.
A secondary security check may also be carried out near the step ladder/boarding
gate before embarkation as stipulated by BCAS.
According to security regulations, Customers are advised:
- Not to accept any packets from unknown persons.
- Not to leave Baggage unobserved at any time, especially within airport area.
- Unattended Baggage may be removed by Airport Security Staff as object of suspicion.
- To declare before Baggage screening or check-in if carrying any arms or explosive
substance. Concealment is an offence under Aircraft Act and Rules.
- To carry only one piece of Cabin Baggage, the sum of the three dimensions (length,
breadth and height) of which should not exceed 115 cm.
- Battery cells / Dry cells carried in the Cabin Baggage or in any electrical/ electronic
items are liable to be removed and IndiGo may not be in a position to return such
removed items same at the Customer’s destination. IndiGo recommends that such
items be carried in Checked Baggage.
- All baggage should be clearly labelled with Customer's name, address and contact
details.
Onboard the Aircraft
IndiGo provides drinking water free of charge on all its flights to all Customers.
Cookies and other beverages may be offered for sale.
IndiGo allows Customers to bring food items on board. Permitted food items
include cold snacks, non-alcoholic drinks, snack bars and biscuits. For the convenience
of our Customers, messy, oily or strong smelling food items are not allowed on board.
IndiGo does not permit the carriage of pets or animals on its aircraft. Guide dogs
for blind Customers are exempt from this rule and should contact IndiGo Call Centre
to make arrangements..
Customers seated near an Emergency Exit will be briefed by the crew regarding Emergency
Procedures and are requested to pay special attention to these requirements.
Please note that children aged below 15 years and Customers aged above 60 years
will not be allowed to sit near the emergency exits.
The Government of India Prohibits the use of mobile phones onboard at all times.
Smoking is strictly prohibited on any IndiGo aircraft. All lavatories are
fitted with smoke detectors. Tampering with or disabling a smoke detector
is prohibited.
The serving of, or consumption of, alcohol on board is strictly prohibited.
Flight Delays, Reschedule or Cancellations
IndiGo reserves the right to cancel, reschedule or delay the commencement or continuance
of a flight or to alter the stopping place or to deviate from the route of the journey
or to change the type of aircraft in use without incurring any liability in damages
or otherwise to the Customers or any other person whatsoever. Sometimes circumstances
beyond IndiGo’s control result in flight delays, reschesdule or cancellations.
In such circumstances, IndiGo reserves the right to cancel, reschedule or delay
a flight without prior notice. Circumstances beyond IndiGo’s control can include,
without limitation, weather; air traffic control; mechanical failures; acts
of terrorism; acts of nature; force majeure; strikes; riots; wars; hostilities;
disturbances; governmental regulations, orders, demands or requirements; shortages
of critical manpower, parts or materials; labour unrest; etc. IndiGo does
not connect to other airlines and is not responsible for any losses incurred by
Customers while trying to connect to or from other airlines.
If an IndiGo flight is cancelled, rescheduled or delayed for more than three hours,
a Customer shall have to right to choose a refund; or a credit for future travel
on IndiGo; or re-booking onto an alternative IndiGo flight at no additional cost
subject to availability.
In the special case in which a subsequent portion of an IndiGo flight is cancelled
while a Customer is already in transit, a Customer shall have the right to choose
to remain at the transit station and to be re-booked onto an alternative IndiGo
flight to the final destination at no additional cost subject to availability; or
to remain at the transit station and accept a partial refund for the portion
of the flight not completed; or to return to the point of origin and receive a refund;
or a credit for future travel on IndiGo; or re-booking onto an alternative IndiGo
flight at no additional cost subject to availability.
Please note that in the event of flight delay, reschedule or cancellation, IndiGo
does not provide compensation for travel on other airlines, meals, lodging our ground
transportation
Conditions Pertaining to Use of IndiGo’s Website
Customers may not use IndiGo’s website,
goindigo.in, for any purpose that is unlawful or that is otherwise prohibited
by IndiGo’s Conditions of Carriage.
IndiGo Conditions of Carriage
Introduction and Definitions
The carriage of a passenger (“Customer”) and baggage (“Baggage”) is subject to IndiGo's
regulations relating to the conditions of Non-International Carriage (Passenger
and Baggage) Regulations 1992 (the “Regulations”), which are framed in accordance
with The Carriage by Air Act, 1972 and the Notification regarding application of
the carriage which is non-international.
The liability of InterGlobe Aviation Private Limited (“IndiGo”) for damage sustained
in the event of the death or wounding of a Customer or any other bodily injury suffered
by a Customer or any loss or damage suffered by his/her registered baggage during
the course of carriage by air will be governed by the provisions of sections 4.5.6
and the rules contained in the Second Schedule of Carriage by Air Act, 1972 with
certain exceptions, adaptations, modifications, etc. as notified in the Notifications
published by Ministry of Civil Aviation, Government of India, as amended from time
to time.
IndiGo reserves the right to vary, amend or alter these Regulations at any time
without any prior notice or liability.
Please note that personal data given to IndiGo is for the purpose of making a reservation
for carriage and for obtaining ancillary services that IndiGo may offer from time
to time. For these purposes, the Customer authorizes IndiGo to retain such
data and to transmit such data to its own offices or third parties involved in the
provision of such services.
The term “Flight Segment” as used herein means a single take-off and landing; for
example, Delhi – Guwahati on IndiGo Flight 101. The term “Sector” as used
herein means one or more consecutive Flight Segments having the same flight number;
for example, Delhi-Guwahati-Imphal on IndiGo Flight 101.
Making a Reservation and Payment for Travel
IndiGo is a “ticket-less” airline. An itinerary does not constitute a contract of
carriage. The booking in IndiGo's database (the “Booking”) is the primary record
of carriage and in the event of any differences between the itinerary and the booking
in Indigo's database, the database booking will be the reference point and shall
prevail.
Your booking becomes confirmed (i.e., it becomes a “Confirmed Booking”) when IndiGo
or its authorized agent receives your payment and issues you a valid confirmation
number (called a “Confirmation Number” or “PNR Number”). Please take note
of this Confirmation Number, as it may be required for future reference.
IndiGo bookings and payments can be made at the following points of sale:
- On the IndiGo website: goindigo.in
- Using a GPRS-capable phone or PDA:
http://mobile.goindigo.in
- By contacting the 24/7 IndiGo Call Centre: (0) 99 10 38 38 38 or or Toll free 1
800 180 38 38.
- IndiGo Airport Counters
- Participating Travel Agencies
- IndiGo Shops
- Reliance World retail outlets
Customers using our website and/or travelling with IndiGo agree to our Conditions
of Carriage that are available on our website or on request at the airport.
IndiGo accepts MasterCard, American Express and VISA at the IndiGo Call Centre,
goindigo.in , and http://mobile.goindigo.in . Currently
IndiGo is unable to accept international credit cards.
Cash and credit cards are also accepted at IndiGo Airport Counters, participating
Travel Partners, IndiGo Shops and Reliance World retail outlets.
Important Information: In addition to valid photo identification customers may be
required to present the credit card or a photo copy of credit card used to pay for
their booking, at check in.
IndiGo does not accept personal cheques.
We recommend that Customers check their itinerary for accuracy, and verify their
itinerary 24 to 12 hours before the scheduled departure of the flight on our website,
goindigo.in .
IndiGo does not permit any open dated bookings.
Fare Rules
Once purchased, IndiGo bookings are not refundable; but if your travel plans change,
you can use your booking as a credit for future travel less applicable charges.
Fares booked through goindigo.in
or http://mobile.goindigo.in
(for our Customers who have GPRS capability in their phones or PDA's) are bound
by the same terms and conditions of all IndiGo bookings.
IndiGo offers all its fares on a one-way basis.
All IndiGo fares are quoted in Indian Rupees (Rs, or INR).
IndiGo fares apply only for carriage from the airport at the point of origin to
the airport at the point of destination. Fares do not include ground transport service
between airports and between airports and town terminals.
Fares and schedules are subject to change without notice. IndiGo's schedule
is also subject to regulatory authority approvals.
Once purchased, a Customer's fare will not change; provided, however, that if a
Customer requests a subsequent change in the booking or routing, revised fares may
be applicable.
IndiGo offers a hold and pay facility for customers who do not have credit cards.
Customers can contact IndiGo Call Centre, or use our GPRS mobile device booking
site, http://mobile.goindigo.in
, to make a booking and hold it for 24 hours. During the hold period, Customers
need to confirm the booking by paying in cash at one our “hold and pay” agents,
which include IndiGo Shops and IndiGo Airport counters. Please note that hold
bookings cannot be made for travel that starts within 48 hours. IndiGo Shops will
collect Rs 200 for this facility. Travel Partners will collect 5% Transaction fee.
An IndiGo booking is valid from the date the booking is paid for until the last
commencement date of travel thereon. Unused bookings, or portions thereof,
are non-refundable and will expire unless used or changed in accordance with IndiGo's
rules and regulations.
A person shall not be entitled to be carried on an IndiGo flight unless that person
presents a itinerary valid and duly issued in accordance with IndiGo's Regulations.
IndiGo bookings are not transferable.
If someone other than the Customer entitled to be carried thereunder attempts to
travel, or to obtain a refund in connection therewith, IndiGo shall not be liable
to the Customer so entitled if in good faith it provides carriage or makes a refund
to the said person.
The booking itinerary issued by the company shall be subject to rules of cancellation
made by the Company which may be seen at our website,
goindigo.in , or at our offices on request.
Special Rules and Charges for Certain Customers, Pets and Baggage
IndiGo does not offer special fares for families, children, senior citizens, foreign
nationals, students and armed forces.
IndiGo offers special services for Unaccompanied Minors, Infants and Wheelchair
Customers. Such
Customers are required to mention the requirement of these services at the time
of making the booking. IndiGo reserves the right to deny these services to Customers
if not requested in advance.
For safety reasons, infants under the age of 2 years (“Infants”), as of the last
date of travel, cannot travel in their own seat and must be seated in an adult's
lap. Infants not occupying a seat are subject to a fee or Rs. 275 per Sector
which is non refundable/non changeable plus the government PSF tax of Rs. 225 per
Sector (or as may be applicable at the time of Booking). A maximum of one
Infant is allowed per adult. No baby/car seats or push chairs are allowed in the
aircraft cabin. No extra seats may be booked for Infants, and Infants do not
qualify for a free Baggage allowance. Proof of age is required, so please
have the Infant's valid photo-ID available for inspection. IndiGo reserves the right
to cancel any booking where a child attempting to travel as an infant.
The use of wheelchairs is limited to 4 Customers per flight. There is no charge
for this service .
Children under the age of 5 must be accompanied by an adult companion at all times.
Children between the ages of 5 and 11 must be accompanied by companion aged 16 years
or more, unless they are identified as an “Unaccompanied Minor” and the relevant
documentation is supplied.
Unaccompanied Minors, aged 5-11, will be accepted for travel under the following
conditions, and a fee of Rs. 1000 per Sector. A parent or guardian is required
to complete a signed indemnity form at the point of check-in at each departure airport
prior to travel, which must include the name and contact numbers for a parent or
guardian who will meet the Unaccompanied Minor at the point of arrival. Valid
photo ID for both the Unaccompanied Minor and the parent or guardian is required
at the point of check-in. The parent or guardian must remain at the airport until
the flight has departed.
In case of normal pregnancies, expectant mothers, up to 32 weeks of pregnancy may
be permitted to fly on IndiGo flights provided there are no prior complications.
After this a certificate, from the treating obstetrician, is required stating number
of weeks the pregnancy has advanced and that the passenger is fit to travel by air.
IndiGo does not permit the carriage of pets or animals on its aircraft. Guide dogs
for blind Customers are exempt from this rule. Customer should contact IndiGo Call
centre to make arrangements.
Checked Baggage in excess of 20 kg is subject to a fee of Rs. 70 per kg per Sector,
to be paid to IndiGo at check-in.
Sports/Skiing equipment, golf bags, large musical instruments, and other such odd-sized
items submitted as Checked Baggage will be subject to a fee of Rs. 500 per piece
of equipment, per Sector.
Taxes and Surcharges
IndiGo fares do not include applicable government taxes and surcharges.
Applicable taxes and surcharges are added to the basic fare.
Currently taxes and surcharges include a Transaction Surcharge of Rs. 100, a Fuel
Surcharge of Rs. 900 and a Congestion Surcharge of Rs. 150 per Sector.
Additionally, IndiGo is required to apply the Government tax of Rs. 225 per Sector.
Various additional surcharges, e.g., for items or travel partner processing fees,
may be assessed per Sector or per itinerary in addition to IndiGo's published fare.
Taxes and surcharges may be added, modified, or removed from time to time.
Participating Travel Agents will collect a transaction fee equal to 5% of the basic
fare + fuel surcharge for making an IndiGo Booking. These charges are paid
directly to the participating Travel Agent to cover their expenses.
IndiGo offers Customers the ability to make a booking and/or to pay for a booking
through any IndiGo Shop or Reliance World retail outlet. A per-passenger surcharge
of 5% will apply for this service.
Once a booking is made, fares, surcharges and taxes paid are non-refundable.
Making Changes After Purchase
IndiGo bookings are not transferable. If someone other than the Customer entitled
to be carried thereunder attempts to travel, or to obtain a refund in connection
therewith, IndiGo shall not be liable to the Customer so entitled if in good faith
it provides carriage or makes a refund to said person.
Changes to a Customer's name, the origin of travel, and/or the destination of travel
are not permitted.
Changes to the date or time can be made to a Customer's Booking by contacting IndiGo
no later than 2 hours before the scheduled departure time. Customers can make
changes by contacting IndiGo Call Centre, at IndiGo Airport Counters, on the IndiGo
website, or through the IndiGo Shop, Reliance World retail outlet, or participating
Travel Agent who made the original booking. Changes will result in a fee of
Rs. 600 per Sector, plus any difference in the fare between the original fare paid
and the fare for the revised booking.
All taxes and surcharges are carried across to the new booking. Depending
on the changes requested, additional surcharges or taxes may apply.
If the difference in fare, less applicable fees, results in a credit to the Customer,
then the Customer shall receive a credit for travel on IndiGo that will remain valid
for twelve (12) months from the date of issue.
In the event we provide a Customer a refund (for example, due to a cancelled flight),
the form of refund will match the form of original payment. If the booking
was paid for in cash, we will refund in cash, or if the booking was paid for by
credit card, we will issue a refund to the credit card. The refund of a booking
made by a participating Travel Agent, IndiGo Shop, or Reliance World retail outlet
can be only done by the party that made the original booking . Alternatively,
a Customer may request a credit slip to be used for a future IndiGo flight.
Note: Only Customers having valid IndiGo bookings are allowed to collect refunds.
It is mandatory to show an original photo identity card and itinerary to collect
any refund.
Checked and Cabin Baggage Rules
IndiGo allows Customers to check-in free of charge up to 20 kg of checked baggage
(“Checked Baggage”) per paying Customer. Checked Baggage in excess of 20 kg
is subject to a fee of Rs. 70 per kg per Sector, to be paid to IndiGo. Indigo reserves
the right to refuse carriage of any item that does not comply with the Regulations.
Infants do not receive any luggage allowance.
Hand Baggage is accepted in the cabin (“Cabin Baggage”) subject to the availability
of space in the overhead bin. IndiGo provides Customers the ability to leave
Cabin Baggage at the side of the airplane prior to departure, and to reclaim it
at the side of the aircraft after arrival. In the event space in the cabin
is limited, IndiGo may require transfer of Cabin Baggage to the baggage compartment
of the aircraft prior to take-off. In such cases, a Customer's Cabin Baggage
will be specially tagged and returned upon arrival, either at the side of the aircraft
or from the conveyor belts where Checked Baggage is normally received.
The contents of Cabin Baggage and Checked Baggage (collectively, “Baggage”) must
comply with IndiGo's security guidelines about permissible objects. Customers are
requested to log on to IndiGo's website,
goindigo.in for further details.
The following articles are prohibited from carriage in the Baggage due to safety
reasons:
- Compressed gasses: deeply refrigerated, flammable, non-flammable and poisonous such
as butane oxygen, liquid nitrogen, aqualung cylinders and compressed gas cylinders.
- Corrosives such as acids, alkalis, mercury and wet cell batteries and apparatus
containing mercury.
- Explosives, munitions, fireworks and flares, ammunition including blank cartridges
handguns, fire works, pistol caps.
- Flammable liquids and solids such as lighter refills, lighter fuel, matches, paints,
thinners, fire-lighters, lighters that need inverting before ignition, matches (these
may be carried on the person), radio active material, briefcases and attaché case
with installed alarm devices.
- Oxidizing materials such as bleaching powder and peroxides.
- Poisons and infectious substances such as insecticides, weed-killers and live virus
materials.
- Other dangerous articles such as magnetized materials, offensive or irritating materials.
Customers may carry a maximum of one piece of Cabin Baggage, as defined by Bureau
Of Civil Aviation Security (“BCAS”) guidelines with an additional restriction of
maximum weight not exceeding 8.0 kg and not exceeding length 55cm + width 35cm +
height 25cm = total 115 cm in size.
Passengers will be permitted to carry one clear transparent resealable litre sized
plastic bag containing small quantities of liquid items/gels/pastes r items of a
similar consistency required for the duration of the journey. The contents will
be subject to screening and security checks.
Liquids/gels/aerosols include but are not limited to beverages, shampoos, suntan
lotions, creams, toothpastes, hair gels, hair sprays and items of a similar consistency.
Due to airport security regulations, no Cabin Baggage is allowed on any flights
from Jammu and Srinagar airports.
A Customer requiring a fully collapsible wheelchair and/or a pair of crutches and/or
braces or other prosthetic device may board such items as Cabin Baggage, provided
that the Customer is dependent upon them.
For safety reasons, and subject to applicable laws, carriage of dry cell batteries,
knives, scissors, sharp instruments, tools, fire arms, ammunition, their toy replicas
and explosives etc., are prohibited for carriage in Cabin Baggage.
The contents of Baggage must comply with IndiGo's security guidelines about permissible
objects. Customers are requested to log on to IndiGo's website
goIndiGo.in or check with an IndiGo airport representative for further details.
IndiGo recommends that all medication, valuables and precious items (cameras, jewelry,
money, electronics, etc.) and items which are fragile or perishable should be carried
in Cabin Baggage and not in Checked Baggage. IndiGo shall not accept any responsibility
for these items.
If a Customer wishes to carry an oversized item on board, which will fit safely
in a seat, he/she must purchase an additional seat on that flight, subject to availability
and applicable fares. IndiGo reserves the right to refuse to carry any large pieces
which we feel may present a safety risk.
IndiGo assumes no liability for wear and tear to luggage (scratches, torn zippers,
straps, wheels, handles, scuffs, dents soiling or manufacturer defects), or for
unsuitably packed, perishable, damaged or fragile Baggage, or for water damage to
non-waterproof Baggage.
Receipt without complaint of Baggage on the termination of the journey shall be
prima facie evidence that the Baggage has been delivered correctly and in good condition.
A customer who leaves the baggage delivery area without reporting a bag as missing
or damaged to an IndiGo representative will be deemed to have received his/her bag
correctly and in good condition.
IndiGo will make every effort to ensure that each Customer's Checked Baggage arrives
with the Customer.
IndiGo is not liable for any loss or damage occasioned by delay in the carriage
by air of Customer or Baggage.
IndiGo's liability for loss, delay or damage to Baggage is limited to Rs. 200 per
kg with a maximum of Rs. 3,000 only; however, Indigo assumes no liability for fragile
or perishable articles.
Checking In For A Flight
A person shall not be entitled to be carried on an IndiGo flight unless that person
presents a itinerary valid and duly issued in accordance with IndiGo's Regulations.
Customer check in at the airport begins 2 hours and closes 30 minutes prior to the
scheduled departure.
Customer check in at goindigo.in
begins 48 hours and closes 2 hours prior to the scheduled departure.
Please note that Customers are requested to report 2 hours prior to departure time
at Srinagar and Jammu airports for check-in due to extra security measures.
In order to maintain schedules, the boarding gate will be closed 15 minutes before
departure time.
IndiGo will deny the boarding of, and cancel the booking of, a Customer who does
not meet the boarding deadlines, without refund or compensation.
Failure to show up for an IndiGo flight at least 30 minutes prior to the scheduled
departure will result in the fare being forfeited.
All Customers, including children and Infants, must present valid identification
at check in. It is your responsibility to ensure you have the appropriate travel
documents at all times.
Important Information: In addition to valid photo identification customers may be
required to present the credit card or a photo copy of credit card used to pay for
their booking, at check in.
The following are considered to be valid photo identification documents:
- Valid Passport
- Valid Driving License
- Election Photo Identification Card
- PAN card issued by the Income Tax department
- Photo identity card issued by the employer, being government and reputed private
sector organizations
- Children traveling on IndiGo should carry their school identification cards or any
other photo identification proof along with them.
- Valid birth certificates of infants need to be produced at the time of check-in
for age proof.
Customers who cannot provide sufficient identification will be denied boarding.
IndiGo offers assigned seating at our Airport check-in counters. Customers
can also request seating when making a booking through IndiGo call centre.
Seats with extra leg-room are available for an additional fee of Rs. 100 per Sector.
IndiGo does not connect baggage to other airlines or from one IndiGo aircraft to
another at intermediate stopping points. Customers deplaning from one IndiGo
aircraft and boarding another IndiGo aircraft, or switching to another airline,
must collect their Checked Baggage and report to the check-in counter at least 30
minutes before departure of their onward flight. Customers must ensure that
there is enough time gap (we recommend a minimum of 1.5 hours) between two flights
if making a booking involving a change of airplanes or carriers at an intermediate
airport stop.
If at any stage it is found that the aircraft, with the booked load of Customers,
will be over loaded, IndiGo reserves the right to decide which Customers or baggage
shall be off-loaded and such decision shall be final and binding.
IndiGo reserves the right to deny boarding to Customers who it considers to be medically
unfit to travel and who do not have appropriate medical certification.
IndiGo reserves the right to refuse travel to any Customer that is believed to be
under the influence of alcohol or drugs or where IndiGo believes it is necessary
for the safety and comfort of other Customers or for the protection of property.
IndiGo also reserves the right to refuse to carry any Customer whom it considers
unfit to travel or who, in the opinion may constitute a risk to the aircraft or
to the other Customer and the IndiGo crew members.
Security Screening
As required by applicable law, all Customers will be subjected to a security screening
prior to boarding the aircraft.
Printed travel itineraries will be checked at the time of entering the terminal
building. Checked Baggage will be screened through an X-ray machine before check-in.
Random physical checks are also carried out for Checked Baggage in addition to X-ray
screening.
As per Government of India security regulations, Customers will be required to undergo
personal frisking & their Cabin Baggage X-rayed before entering the pre-boarding
sterile area.
Checked Baggage reconciliation is carried out through an internal matching system.
Wherever it is not possible to have the baggage reconciliation, the physical identification
of the Checked Baggage by the Customers will be carried out. Unidentified
Baggage will not be loaded into the aircraft.
A secondary security check may also be carried out near the step ladder/boarding
gate before embarkation as stipulated by BCAS.
According to security regulations, Customers are advised:
- Not to accept any packets from unknown persons.
- Not to leave Baggage unobserved at any time, especially within airport area.
- Unattended Baggage may be removed by Airport Security Staff as object of suspicion.
- To declare before Baggage screening or check-in if carrying any arms or explosive
substance. Concealment is an offence under Aircraft Act and Rules.
- To carry only one piece of Cabin Baggage, the sum of the three dimensions (length,
breadth and height) of which should not exceed 115 cm.
- Battery cells / Dry cells carried in the Cabin Baggage or in any electrical/ electronic
items are liable to be removed and IndiGo may not be in a position to return such
removed items same at the Customer's destination. IndiGo recommends that such
items be carried in Checked Baggage.
- All baggage should be clearly labelled wih customers name, address and contact details.
Onboard the Aircraft
IndiGo provides drinking water free of charge on all its flights to all Customers.
Cookies other beverages may be offered for sale.
IndiGo allows Customers to bring food items on board. Allowed food items include
cold snacks, non-alcoholic drinks, snack bars and biscuits. For the convenience
of our Customers, messy, oily or strong smelling food items are not allowed on board.
IndiGo does not permit the carriage of pets or animals on its aircraft. Guide dogs
for blind Customers are exempt from this rule. Customers should contact IndiGo Call
Centre to make arrangements.
Customers seated near an Emergency Exit will be briefed by the crew regarding Emergency
Procedures and are requested to pay special attention to these requirements.
Please note that children aged below 15 years and Customers aged above 60 years
will not be allowed to sit near the emergency exits.
The Government of India Prohibits the use of mobile phones on board at all times.
Smoking is strictly prohibited on any IndiGo aircraft. All lavatories are
fitted with smoke detectors. Tampering with or disabling a smoke detector
is prohibited.
The serving of, or consumption of, alcohol on board is strictly prohibited.
Flight Delays, Reschedule or Cancellations
IndiGo reserves the right to cancel, reschedule or delay the commencement or continuance
of a flight or to alter the stopping place or to deviate from the route of the journey
or to change the type of aircraft in use without incurring any liability in damages
or otherwise to the Customers or any other person whatsoever. Sometimes circumstances
beyond IndiGo’s control result in flight delays, reschedule or cancellations.
In such circumstances, IndiGo reserves the right to cancel, reschedule or delay
a flight without prior notice. Circumstances beyond IndiGo’s control can include,
without limitation, weather; air traffic control; mechanical failures; acts
of terrorism; acts of nature; force majeure; strikes; riots; wars; hostilities;
disturbances; governmental regulations, orders, demands or requirements; shortages
of critical manpower, parts or materials; labour unrest; etc. IndiGo does
not connect to other airlines and is not responsible for any losses incurred by
Customers while trying to connect to or from other airlines.
If an IndiGo flight is cancelled, rescheduled or delayed for more than three hours,
a Customer shall have to right to choose a refund; or a credit for future travel
on IndiGo; or re-booking onto an alternative IndiGo flight at no additional cost
subject to availability.
In the special case in which a subsequent portion of an IndiGo flight is cancelled
while a Customer is already in transit, a Customer shall have the right to choose
to remain at the transit station and to be re-booked onto an alternative IndiGo
flight to the final destination at no additional cost subject to availability; or
to remain at the transit station and accept a partial refund for the portion
of the flight not completed; or to return to the point of origin and receive a refund;
or a credit for future travel on IndiGo; or re-booking onto an alternative IndiGo
flight at no additional cost subject to availability.
Please note that in the event of flight delay, reschedule or cancellation, IndiGo
does not provide compensation for travel on other airlines, meals, lodging our ground
transportation
Conditions and Information Pertaining to Use of IndiGo's Website
Terms and Conditions:
- Customers may not use IndiGo's website,
goindigo.in , for any purpose that is unlawful or that is otherwise prohibited
by these conditions of use.
- Customers must not: (i) resell the services provided in the IndiGo website; (ii)
use the IndiGo website to make any speculative, false or fraudulent Booking; or
(iii) use the IndiGo website so as to interfere with others' use of the IndiGo website.
- IndiGo does not warrant or represent that use of its online booking facility will
be uninterrupted or error-free or that any information, data, content, software
or other material accessible through the IndiGo website will be free of bugs, viruses,
worms, Trojan horses or other harmful components.
- Customers represent that they are of sufficient legal age to use this service, and
they possess the legal right and ability to create binding obligations for any liability
that they may incur as a result of the use of this service.
- Customers understand that they are financially responsible for all uses of this
service by them and those using their login information.
- Customers will supervise all usage of the booking facility under their name or account.
- Customers warrant that all information supplied by them and members of their household
in using the booking facility are true and accurate.
- IndiGo and its licensors retain all rights (including copyright and patent rights)
with respect to all software and underlying information and material available through
the IndiGo website.
- Customers must not download or otherwise export or re-export any software or underlying
information or material available through the IndiGo website except with the written
permission of IndiGo and in full compliance with all Indian and other applicable
laws and regulations; provided, however that any downloading that occurs
in the normal course of using the IndiGo website in accordance with the published
written instructions of IndiGo shall not be prohibited.
- The information contained and/or provided in this website is meant solely for information
purposes and should not be relied upon for any other use whatsoever.
Disclaimer:
- IndiGo has made best efforts to provide accurate information, however, IndiGo and/or
its affiliates do not guarantee the validity or veracity of any such information
and as such IndiGo expressly disclaims any liability for any direct, indirect, punitive,
incidental, special or consequential damages in respect of actions taken or not
taken based on any or all the contents of this website or arising out of or in any
way connected with use of the website or with any delay or inability to use the
website, or for any information, software, products, and services obtained through
the website, whether based on contract, tort, strict liability or otherwise, even
if IndiGo has been advised of the possibility of damages.
- IndiGo makes no representations about the suitability for any purpose of the information,
software, products, and services contained on the website. All such information,
software, products, and services are provided “as is” without warranty of any kind.
IndiGo hereby disclaim all warranties and conditions—including all implied
warranties of merchantability, fitness for particular purposed, title and non-infringement—with
regard to the information, software, products and services contained on the website.
- IndiGo and its licensors retain all rights (including copyright and patent rights)
with respect to all software and underlying information and material available through
the website. Access to it does not imply a free license to use it unless permitted
by law.
- IndiGo's online reservation system resides on a secure server that encrypts purchase
information. IndiGo uses all reasonable endeavors to protect personal information
from loss, misuse and alteration. Only authorized IndiGo employees or agents,
who are under appropriate confidentiality obligations, will have access to personal
information. However, Customers will be responsible for any user ID or password
that is used on our website. Customers should take due care to protect them.
Further, the information, software, products, and services published on the
website may include inaccuracies or typographical errors. Changes are periodically
made to the information herein. IndiGo may make improvements and/or changes
to the website at any time.
Privacy Statement:
IndiGo has created the following privacy statement in order to demonstrate its policy
on privacy. Please note that being a company incorporated under the laws of
India, IndiGo is currently under no statutory obligation to maintain data privacy
unless we have entered into any specific contract on this subject with any other
party. This current effort is only as a matter of good faith.
- The following discloses our information gathering and dissemination practices for
goIndiGo.in . This site
may contain links to other sites. IndiGo is not responsible for the privacy practices
or the content of such other websites.
- We use your IP address to help diagnose problems with our server and/or to administer
our website. This gives us an idea of which parts of our site users are visiting.
We do not link IP addresses to anything personally identifiable. This means that
a user's session will be tracked, but the user will be anonymous.
- You can visit most pages on our site without giving us any information about yourself.
However, our website may at various occasions require you to give us contact information
like your name and email address and other personal information. We use the contact
information only to respond to your queries or send you information about our company.
Users may opt-out of receiving future mailings by choosing request the same to us
by return mail. We may use your personal information to make this website more relevant
for your needs and create and publish content that may be useful to you.
- We occasionally engage other parties to provide limited services to us or on our
behalf. We will only provide those other parties the information they need to deliver
the service, and they are prohibited from using that information for any other purpose.
- IndiGo may disclose your personal information if required to do so by law or in
the good-faith belief that such action is necessary to: (a) conform to the edicts
of the law or comply with legal process served on IndiGo or the site; (b) protect
and defend the rights or property of IndiGo and its family of websites, or (c) act
in urgent circumstances to protect the personal safety of IndiGo employees, users
of IndiGo's products or services, or members of the public.
- Your information may be stored and processed in India or any other country in which
IndiGo or its affiliates, subsidiaries or agents maintain facilities, and by using
this site, you consent to any such transfer of information outside of your country.
- When you give us personal information, IndiGo will not share that information with
third parties without your permission, other than for the limited exceptions already
listed. It will only be used for the purposes stated above.
- When someone visits the site, a cookie is placed on the user's machine (if the user
accepts cookies) or is read if the customer has visited the site previously. One
use of cookies is to assist in the collection of the site visitation statistics
described above.
- Web beacons, also known as clear gif technology, or action tags, may be used to
assist in delivering the cookie on our site. This technology tells us how many visitors
clicked on key elements (such as links or graphics) on a web page. We do not use
this technology to access your personally information on
goIndiGo.in ; it is a tool we use to compile aggregated statistics about
goIndiGo.in website usage. We
may share aggregated site statistics with partner companies but do not allow other
companies to place clear gifs on our sites.
- If you choose to not have your browser accept cookies from
goIndiGo.in , you will be able to view the text on the screens; however, you
will not experience a personalized visit nor will you be able to subscribe to the
service offerings on the site.
- This site has security measures in place to protect the loss, misuse, and/or alteration
of information under our control. The data resides behind a firewall, with access
restricted to authorized IndiGo personnel.
- IndiGo will occasionally update this privacy statement.
Trademarks:
- “IndiGo”, “InterGlobe”, “IGE”, “InterGlobe Technologies”, “Powered by InterGlobe
Technologies” and/or other InterGlobe corporate names, trademarks, service marks,
products and / or services referenced herein are either registered trademarks or
trademarks of IndiGo/InterGlobe Enterprises Limited in India and/or other countries.
The names of actual companies and products mentioned herein may be the trademarks
of their respective owners such as “Galileo”, “United” etc. The example companies,
organizations, products, domain names, email addresses, logos, people and events
depicted herein are fictitious. No association with any real company, organization,
product, domain name, e-mail address, logo, person, or event is intended or should
be inferred.
- Any rights not expressly granted herein are reserved.
Copyright Notice:
- Copyright © 2005 InterGlobe Enterprises Limited, 66 Janpath, New Delhi – 110001,
India. All rights reserved.
Other Conditions
Except in the case of its act(s) or omissions done with intent to cause damage or
recklessly and with knowledge that damage would probably result, IndiGo shall not
be liable for errors or omissions in timetables or other published schedules, or
for representations made by employees, agents, crew members and/or representatives
of IndiGo as to the dates or time of departure or arrival or the operation of any
flight.
The times shown in timetables, website or elsewhere are approximate and not guaranteed
and form no part of the contract of carriage.
In the event of death of a Customer, or any bodily injury or wound suffered by a
Customer which results in a permanent disablement incapacitating him/her from engaging
in or being occupied with his usual duties or business occupation, the liability
of IndiGo for each Customer shall be limited to Rs. 500,000 only, if the Customer
is 12 years or more of age and limited to Rs. 250,000 only, if the Customer is below
12 years of age on the date of the accident.
Further details about our destinations, services, flight timings, fares, policies
and answers to frequently asked questions are available on our website, goIndiGo.in .
IndiGo reserves the right to change these terms and conditions at any time without
prior notice or liability, but will ensure they are made available to Customers.
Any exclusion or limitation of liability of IndiGo shall apply to and be for the
benefit of agents, servants and representatives of carrier and any person whose
aircraft is used by IndiGo for carriage and its agent, servants and representatives.
Customers shall comply with Government travel requirements, present exit, entry
and other required documents and arrive at airport by time fixed by carrier or,
if no time is fixed, early enough to complete departure procedures.
All disputes shall be subject to the jurisdiction of the courts of Delhi only.
Aircraft and Routes
1. What type of aircraft does IndiGo fly?
IndiGo operates one type of aircraft: brand new Airbus A320-200 aircrafts, seating
180 passengers.
2. How many aircrafts will IndiGo operate?
We plan to receive one new A320-200 from the factory approximately every four to
six weeks, starting in July, 2006.
3. Where will IndiGo fly?
Intra-India routes.
Check-in
1. How do I check in?
Customer check in at the airport opens 2 hours before, and closes 30 minutes prior
to, scheduled departure.
Customers may check in online at goindigo.in
from 48 hours until 2 hours prior to scheduled departure.
2. What is required to enter the airport terminal and check-in at the
counter?
To enter the airport terminal and check in at the IndiGo Counter, each Customer
must provide a print-out of their itinerary along with a valid photo-identity.
Important Information: In addition to valid photo identification customers may be
required to present the credit card or a photo copy of credit card used to pay for
their booking, at check in.
The following are considered to be valid photo identification documents:
- Valid Passport
- Valid Driving License
- Election Photo Identification Card
- PAN card issued by the Income Tax department.
- Photo identity card issued by the employer, being government and reputed private
sector organizations.
- Children traveling on IndiGo should carry their school identification cards or any
other photo identification proof along with them.
- Valid birth certificates of infants need to be produced at the time of check-in
for age proof.
Customers who cannot provide sufficient identification will be denied boarding.
3. Can I be denied boarding if my name or title on the booking does not
match the details on my photo
identity card?
Yes, boarding can be denied if the name or title on the itinerary does not match
the name on the identity card.
Baggage
1. How much baggage can I carry with me?
IndiGo allows customers to check-in free of charge up to 20 kg of checked baggage
per paying Customer. Checked baggage in excess of 20 kg is subject to a fee
of Rs. 70 per kg per sector, to be paid to IndiGo. Indigo reserves the right to
refuse carriage of any item that does not comply with applicable safety regulations.
Please note that Infants do not receive any checked baggage allowance.
Hand Baggage is accepted in the cabin subject to the availability of space in the
overhead bin. IndiGo provides you the ability to leave your Cabin Baggage at the
side of the aircraft prior to departure and to reclaim it at the side of the aircraft
after arrival.
You may carry a maximum of one piece of Cabin Baggage, as defined by Bureau Of Civil
Aviation Security (“BCAS”) guidelines with an additional restriction of maximum
weight not exceeding 8.0 kg and not exceeding length 55cm + width 35cm + height
25cm = total 115 cm in size.
Due to airport security regulations, no Cabin Baggage is allowed on any flights
from Jammu and Srinagar airports.
2. What items are not permitted to be carried on board an IndiGo flight?
In addition to articles prohibited from carriage in checked baggage (see below),
for safety reasons, and subject to applicable laws, carriage of dry cell batteries,
knives, scissors, sharp instruments, tools, fire arms, ammunition, their toy replicas
and explosives etc., are prohibited for carriage in cabin baggage.
Medicines and toiletries in limited quantities which are necessary or appropriate
for the Customer during the journey, such as hair sprays, perfumes and medicines
containing alcohol may be carried.
Passengers will be permitted to carry one clear transparent resealable litre sized
plastic bag containing small quantities of liquid items/gels/pastes r items of a
similar consistency required for the duration of the journey. The contents will
be subject to screening and security checks.
Liquids/gels/aerosols include but are not limited to beverages, shampoos, suntan
lotions, creams, toothpastes, hair gels, hair sprays and items of a similar consistency.
The contents of Baggage must comply with IndiGo's security guidelines about permissible
objects.
3 . What items are not permitted to be carried in checked baggage?
IndiGo recommends that all medication, valuables and precious items (cameras, jewellery,
money, electronics, etc.) and items which are fragile or perishable should be carried
in Cabin Baggage and not in Checked Baggage. IndiGo shall not accept any responsibility
for these items.
The following articles are prohibited from carriage in the Baggage due to safety
reasons:
- Compressed gasses: deeply refrigerated, flammable, non-flammable and poisonous such
as butane oxygen, liquid nitrogen, aqualung cylinders and compressed gas cylinders.
- Corrosives such as acids, alkalis, mercury and wet cell batteries and apparatus
containing mercury.
- Explosives, munitions, fireworks and flares, ammunition including blank cartridges
handguns, fire works, pistol caps.
- Flammable liquids and solids such as lighter refills, lighter fuel, matches, paints,
thinners, fire-lighters, lighters that need inverting before ignition, matches (these
may be carried on the person), radio active material, briefcases and attaché case
with installed alarm devices.
- Oxidizing materials such as bleaching powder and peroxides.
- Poisons and infectious substances such as insecticides, weed-killers and live virus
materials.
- Other dangerous articles such as magnetized materials, offensive or irritating materials.
4. What if I have a fragile or odd-sized item or need special assistance?
If you wish to carry an oversized item on board, which will fit safely in a seat,
you must purchase an additional seat on that flight, subject to availability and
applicable fares. IndiGo reserves the right to refuse to carry any large pieces
which we feel may present a safety risk.
A Customer requiring a fully collapsible wheelchair and/or a pair of crutches and/or
braces or other prosthetic device may board such items as Cabin Baggage, provided
that the Customer is dependent upon them.
5. What other security regulations apply to baggage?
According to security regulations, Customers are advised:
- Not to accept any packets from unknown persons.
- Not to leave Baggage unobserved at any time, especially within airport area.
- Unattended Baggage may be removed by Airport Security Staff as object of suspicion.
- To declare before Baggage screening or check-in if carrying any arms or explosive
substance. Concealment is an offence under Aircraft Act and Rules.
- To carry only one piece of Cabin Baggage, the sum of the three dimensions (length,
breadth and height) of which should not exceed 115 cm.
- All baggage should be clearly labeled with Customer's name, address and contact
details.
Please note that Battery cells / Dry cells carried in the Cabin Baggage or in any
electrical/ electronic items are liable to be removed and IndiGo may not be in a
position to return such removed items same at the Customer's destination.
IndiGo recommends that such items be carried in Checked Baggage.
IndiGo Products and Services
1. What onboard services will IndiGo offer?
To keep fares always affordable, IndiGo has designed a clean, comfortable and reliable
airline without costly frills that put upward pressure on fares.
2. Will food be served?
IndiGo will offer cookies and soft drinks for sale. Drinking Water is provided free
of charge to all Customers.
3. Can I carry my own food onboard to eat?
Yes. Allowed food items include cold snacks, non-alcoholic drinks, snack bars
and biscuits. For the convenience of our customers, messy, oily or smelly food items
are not allowed onboard.
4. Will IndiGo have air conditioned buses to take people to the aircraft?
Yes! IndiGo will offer new, comfortable, air conditioned buses.
5. Can I interline my IndiGo flight with other domestic and/or international
airlines ?
IndiGo does not connect from one IndiGo flight to another or to other airlines and
is not responsible for any losses incurred by passengers while trying to connect
to or from other airlines or IndiGo flights.
Delays, Reschedule and Cancellation of flights
1. Will I be contacted in advance if my flight is delayed?
If you have provided us your SMS-capable mobile phone number when booking, then
IndiGo will notify you in advance through Short Messaging Service (SMS) on your
mobile phone.
2. What is IndiGo's policy if a flight is cancelled?
IndiGo reserves the right to cancel, reschedule or delay the commencement or continuance
of a flight or to alter the stopping place or to deviate from the route of the journey
or to change the type of aircraft in use without incurring any liability in damages
or otherwise to the Customers or any other person whatsoever. Sometimes circumstances
beyond IndiGo’s control result in flight delays or cancellations. In such
circumstances, IndiGo reserves the right to cancel or delay a flight without prior
notice. Circumstances beyond IndiGo’s control can include, without limitation,
weather; air traffic control; mechanical failures; acts of terrorism; acts
of nature; force majeure; strikes; riots; wars; hostilities; disturbances; governmental
regulations, orders, demands or requirements; shortages of critical manpower, parts
or materials; labour unrest; etc. IndiGo does not connect to other airlines
and is not responsible for any losses incurred by Customers while trying to connect
to or from other airlines.
If an IndiGo flight is cancelled, rescheduled or delayed for more than three hours,
a Customer shall have to right to choose a refund; or a credit for future travel
on IndiGo; or re-booking onto an alternative IndiGo flight at no additional cost
subject to availability.
In the special case in which a subsequent portion of an IndiGo flight is cancelled
while a Customer is already in transit, a Customer shall have the right to choose
to remain at the transit station and to be re-booked onto an alternative IndiGo
flight to the final destination at no additional cost subject to availability; or
to remain at the transit station and accept a partial refund for the portion
of the flight not completed; or to return to the point of origin and receive a refund;
or a credit for future travel on IndiGo; or re-booking onto an alternative IndiGo
flight at no additional cost subject to availability.
Please note that in the event of flight delay, reschedule or cancellation, IndiGo
does not provide compensation for travel on other airlines, meals, lodging our ground
transportation.
Feedback
1. Who can I contact at IndiGo with feedback or comments?
IndiGo's Customer Relations depatment may be contacted via email customer.relations@goindigo.in
with feedback, comments or concerns.